Terms & Conditions

Last updated: 23 September 2026

1. About us and these terms

BobaBot is run by Roboccino Limited, registered in England and Wales (company number 13306950), registered office 13 Eastern Avenue, Pinner, HA5 1NW. Contact: hello@bobabot.co.uk.

These terms apply when you order from us, whether at our Baker Street kiosk, by scanning the QR code or at order.bobabot.co.uk, and when you use our discount codes or stamp card. By placing an order you agree to them. Please also read our Privacy Policy.

2. Prices

• Prices are shown in pounds sterling (£) and include any VAT that applies.
• Prices on our website and ordering page may change from time to time. The price you pay is the one shown at checkout when you place your order.
• If we make an obvious pricing mistake, we'll let you know and you can choose to go ahead at the correct price or get a full refund.
• If discounts bring a card payment below £1, a minimum card charge of £1 applies.

3. Orders and availability

• Your order is accepted, and a contract is formed, when your payment goes through and you see your order confirmation.
• All drinks and toppings are subject to availability. Our menu, recipes and opening hours may change, and we may stop offering some drinks.
• If a drink or ingredient runs out before we take payment, we'll let you know and you won't be charged.
• If something runs out after you've paid, we'll offer you a swap or a refund for that item. Because of allergens, we'll never swap an ingredient without asking you first.
• We may limit quantities, or decline all or part of an order (for example, very large orders at busy times or suspected misuse). If we do, you won't be charged for anything we don't make.

4. Payment

Payments are taken securely by Square. We're cashless: you can pay by debit or credit card, Apple Pay or Google Pay on your phone, or ask our team at the kiosk to help you pay by card.

5. Making and collecting your drink

• Your drink is made fresh by our robot, usually in 1 to 2 minutes (about 90 seconds on average). Drinks with more ingredients or toppings take a little longer. Times are estimates.
• Collect it from the kiosk window when your name or order number appears (or when we text you, if you asked us to).
• Please collect promptly. Drinks are best fresh, and we can't hold uncollected drinks indefinitely.
• Occasionally the robot may pause or need help from our team. If we can't make your drink, we'll remake it or refund you.

6. Problems with your order and refunds

• Because every drink is made to order straight away, you can't cancel once your order is confirmed, and we can't refund if you simply change your mind.
• If your drink is wrong, missing an item, not made, or not of satisfactory quality, please tell our team at the kiosk before you leave so we can put it right straight away.
• If you've already left, email hello@bobabot.co.uk within 3 working days with your order number and, if you can, a photo. This helps us check what happened.
• We'll remake the drink or refund you. Refunds go back to the card you paid with within 14 days; your bank may take a few more working days to show it.
• After 3 working days we may not be able to investigate, but this does not affect your statutory rights under the Consumer Rights Act 2015 or other relevant consumer protection laws.
• Discount codes and offers are subject to availability and may be changed or withdrawn at any time.

7. Allergens and dietary information

• We show the allergens in each drink when you customise it, and our full allergen guide is online.
• Fresh milk and oat drink run through separate lines but pour from the same tap head, so drinks made with oat may contain milk. We can't guarantee any drink is completely free from traces of allergens.
• If you have an allergy or intolerance, please check the allergen information and speak to our team before ordering, including before asking for any changes or substitutes.

8. Discount codes and offers

• Each code can be used once unless it says otherwise, and has no cash value.
• Codes can't be combined unless we say so, and may have an expiry date, a minimum spend or apply only to certain drinks. The details shown with the code apply.
• Welcome codes are limited to one per person and email address.
• We may refuse or cancel codes that are misused, copied or obtained unfairly.

9. Stamp card

• Your stamp card is linked to your mobile number. There's no account or password; we text you a one-time code to use your rewards.
• You earn one stamp for each paid order (not per drink). Orders paid entirely with a voucher or free code don't earn stamps.
• When your card is full (the number of stamps is shown on the card), you get a reward code for one free drink, valid for 90 days.
• Stamps expire if you don't earn a new one for 12 months.
• Stamps and rewards have no cash value and can't be transferred.
• You can ask us to delete your stamp card at any time. Any unused stamps and rewards will be lost, and this can't be undone.
• We may suspend a stamp card or rewards if we reasonably suspect misuse.
• We may change or end the stamp card with reasonable notice. We'll honour rewards you've already earned.

10. Using our kiosk and website

• Please don't interfere with the kiosk, the robot or the collection window, place fake or fraudulent orders, or misuse our website or ordering system (for example, by trying to access it without permission, overload it or use automated tools on it).
• We may refuse orders, or suspend access to our ordering system, where we reasonably suspect misuse.
• We try to keep our website and ordering page available, but we can't promise they'll always be available or error-free.
• Our website may link to other websites (such as Google Maps, Instagram or TikTok). We're not responsible for their content or how they use your data.

11. Our responsibility to you

• We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your legal rights as a consumer.
• Otherwise, our liability for any order is limited to the price you paid for it.
• We're not responsible for delays or failures caused by events outside our reasonable control, such as power cuts, station closures or network outages. If that happens, we'll refund drinks we can't make.

12. Changes to these terms

We may change these terms from time to time, for example to reflect changes to our drinks, services or the law. The latest version will always be on this page, with the date at the top. The version on this page when you order is the one that applies to that order.

13. General

• If a court finds any part of these terms can't be enforced, the rest still applies.
• If we don't enforce a right straight away, we can still enforce it later.
• These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring claims in your local courts.

14. Contact

Questions or complaints: email hello@bobabot.co.uk or speak to our team at the kiosk. We aim to reply to emails within 3 working days.

By post: Roboccino Limited, 13 Eastern Avenue, Pinner, HA5 1NW.